Of course we do our utter best to guarantee the quality of care and personal attention on all fronts. But still it’s possible a parent isn’t satisfied. Discuss the situation with the pedagogical staff member, directly with Melanie, our supervisor, or Susanne.
Send-in an complaint
If we are not able to work it out together, you can file a complaint with the internal complaint committee of Day Care Centre Suusje. If this step does not help you to solve this complaint, or would you prefer not to discuss this situation internally. Then you can contact the independent childcare complaint room.
